Returns & Exchanges

At Bates Nut Farm, we take pride in our farm-fresh quality and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, please contact us within 48 hours of delivery if there is an issue with your order.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any signs of damage or missing items to ensure product freshness.

• 2.
  Contact Customer Service

  If your order is incorrect or damaged, email our team with your order number and a brief description of the issue.

• 3.
  Provide Documentation

  Please include clear photos of the packaging and the product in question to help our farm staff evaluate the quality concern.

• 4.
  Resolution Process

  Once reviewed, we will issue a replacement or a store credit for the value of the affected items to ensure you are taken care of.